SHIPPING & RETURNS
The Joinery ships our products locally in South Africa and globally around the world. We package all our purchases to you with great care and despatch them in the fastest possible time frame.
Local Shipping
FREE shipping within SA for orders over R2000 | Nationwide Delivery within 3-5 working days | Please allow for up to 3 working days production time.
We offer free shipping for Local Orders over R2000 (Paarl, Franschhoek, Stellenbosch and Cape Town). Delivery within South Africa is a flat rate of R149 for orders below R2000, getting your package directly to your door.
International Shipping
International orders may be liable to customs and duty charges on entry into your country (rates are dependant on your country). This is completely out of our control and remains the responsibility of the customer. You will be contacted directly by the courier company should any fees be applicable and your order will only be delivered to you once the fees are paid. You will never be charged for shipping directly from the courier company.
Delivery
Delivery processing can take 1-2 business days. We do not process orders on weekends or holidays.
Please allow 7-14 working days for despatch of products that are made to order.
All items are shipped from South Africa by courier.
EMS, DHL or Fedex
Delivery by courier offers a tracking number. Delivery is generally three to five working days in South Africa provided that the product is in stock.
All International orders ship via registered mail or courier and are expected to arrive within 7-14 days, orders include tracking information. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. We are not responsible for packages that are lost or damaged in transit.
It is the responsibility of the buyer to make sure their postal/shipping address is correct.
Should you have any queries about shipping, or to track your order please contact hello@thejoinery.co.za.
The Joinery Returns Policy
RETURNS + REFUNDS
The Joinery takes great care in ensuring that the products we send out are of the highest quality. Please note that all of our products are handmade and as such, slight variations and inconsistencies can occur. Due to the nature of our fabric being recycled, there are variations in colour and shade. Our leather products also can have natural imperfections inherent in the substrate.
If you are not entirely happy with your Joinery product, within 7 days, we will offer you a full cash refund, a replacement or online store credit. Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the swing ticket attached to be eligible for a return.
Please note that refunds are only given for the cost of the product and not for the courier fee. The cost to return the product to The Joinery is at your own expense. We will only be able to refund you once we have received the product in good order. Please allow 7 working days for us to process your refund.
For International orders we are unfortunately unable to offer a refund or exchanges due to customs duties applicable on the returned products.
We have a 15 day policy, if 15 days have passed since your purchase, unfortunately we cannot offer you a refund, exchange or credit.
The Joinery will not be held liable for any post that goes missing or was damaged in transit.
Refunds or exchanges can be sent back to:
The Simondium Guild,
Klapmuts – Simondium Rd,
Paarl, 7670
DAMAGED ITEMS
The Joinery takes great care in sending out our products and each item is very thoroughly quality checked before being despatched. In the unlikely event of a product you receive being damaged, we will replace it or refund it at no charge to you.
WHAT WE DO
JOINERY is a South African brand on a mission: creating sustainable, ethical, Lifestyle and Travel products that tackle environmental and community challenges. We don’t just design for retail store—we partner with hotels and corporates to bring our story to theirs, crafting custom gifting and guest products that make an impact.
HOW WE DO IT
We turn plastic waste into premium travel and lifestyle accessories. By recycling bottles into high-quality fabric, we're fighting pollution with style. Meet FutureFelt® — a fabric we conceptualised and made from a million bottles (and counting). Every piece is a win for the planet. We also use other innovative fabrics and concepts making us a strong sustainable brand.
WHY WE DO IT
At JOINERY, sustainability is in our DNA—from recycled fabrics to eco-friendly packaging, donating offcuts to NGOs, and offsetting our carbon footprint. We’re constantly strengthening our principles and learning along the way. It’s all about empowering people and protecting the planet. Join us and help create real change.
WHO DOES IT All
Our products are handmade by our team of skilled artisans in South Africa. We upskill local talent, creating jobs and crafting eco-luxury with heart and soul.
WHO ARE WE
We are Natalie and Kim Ellis, founders of JOINERY. Together with our Joinery team of talented Makers we are innovators, creators and activists.
